Privacy Policy

Phivah Creates (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website and services.

1. Information We Collect

We may collect the following types of personal data:

  • Name and contact information (e.g., email address, phone number)

  • Shipping and billing addresses

  • Order details and transaction history

  • IP address and browser type for analytics purposes

  • Communication preferences and interactions

2. How We Use Your Information

We use your information to:

  • Fulfil and deliver orders

  • Communicate with you about your order or enquiry

  • Improve our products, services, and website

  • Send promotional content (if you’ve opted in)

  • Comply with legal requirements

3. Sharing Your Data

We do not sell or rent your personal data. We may share it with:

  • Trusted service providers (e.g., payment processors, shipping companies)

  • Analytics platforms (e.g., Google Analytics)

  • Legal or regulatory bodies if required by law

4. Data Retention

We retain your data only for as long as necessary for the purposes outlined above or to comply with legal obligations.

5. Your Rights

You have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion of your data

  • Withdraw consent for marketing

  • Lodge a complaint with a data protection authority

To make a request, please use our Contact Us page.

6. Cookies

We use cookies to enhance your experience and monitor website traffic. You can manage your cookie settings via your browser preferences.

7. Data Security

We implement appropriate technical and organisational measures to secure your personal data. However, no internet-based service is 100% secure, so we encourage users to exercise caution.

GDPR Compliance Statement

Phivah Creates adheres to the principles of the General Data Protection Regulation (GDPR), including:

  • Lawful, fair, and transparent data processing

  • Collection for specific, legitimate purposes

  • Data minimisation and accuracy

  • Storage limitation and security

  • Full user access and control over their data

For GDPR-related concerns, please use our Contact Us page.

Terms & Conditions

These Terms and Conditions apply to all users of our website and customers placing orders through our store.

1. Overview

Phivah Creates provides handmade, personalised party supplies and digital products. By accessing our site or placing an order, you agree to the following terms.

2. Personalised Orders

It is your responsibility to ensure that personalisation details (such as names, ages, and dates) are entered correctly at the time of order. We do not accept responsibility for errors provided by the customer.

3. Returns & Refunds

Due to the personalised nature of many of our products, refunds and returns are not accepted unless the item is:

  • Damaged in transit

  • Incorrect due to our error

  • Faulty upon arrival

This does not affect your statutory rights under UK consumer law.

If there is an issue with your order, please use our Contact Us page within 48 hours of receiving your delivery and include a description of the problem.

4. Digital Products

All digital products are non-refundable once downloaded or delivered, unless the file is corrupted or unusable.

5. Delivery & Shipping

Dispatch times vary by product. Estimated delivery are typically 5-7 working days, however individual items may state different time frames in the product section. Phivah Creates is not liable for delays caused by postal services, courier issues, or incorrect delivery information provided by the customer.

6. Intellectual Property

All designs, artwork, and content on this website are the property of Phivah Creates and may not be reproduced or resold without written permission.

7. Force Majeure

We are not responsible for delays or failures caused by events beyond our control (e.g., postal strikes, natural disasters, or illness).

8. Updates to These Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to the website.

9. Contact

For questions about these Terms & Conditions, please use the Contact Us page.